Return Policy
Thank you for shopping at MerchHubYT. We want to ensure clarity about our return procedures so you can shop with confidence.
At Merch Hub, each product is made just for you, so we do not offer returns or exchanges for ordering the wrong size, colour, or if you simply change your mind.
However, if your item arrives damaged or with a manufacturing defect, we’ve got you covered! We’ll send a free replacement or offer a full refund—no need to return the item.
We’re here to make sure you love what you receive!
How to Initiate a Return
If your return meets our eligibility requirements, please follow these steps (within 30 of your order):
- Contact our customer service at [email protected] with your order number and a clear picture of the damage/defect
- Wait for confirmation and return authorisation from our team
- After inspection of our team, we'll either send a free replacement or offer a full refund - no need to return the item.
Refund Process
Once we receive and inspect your reason for return, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used for purchase.
Please note that shipping costs are non-refundable and are the customer's responsibility.
Exchanges
We do not offer direct exchanges at this time.
Questions?
If you have any questions about our return policy, please contact us at [email protected]