Terms and Conditions

📄 Terms & Conditions

Last Updated: April 2025

Welcome to Merch Hub! These Terms & Conditions govern your use of our website and the purchase of any products from us. By accessing or using our site, you agree to be bound by these terms.

1. General Information

Merch Hub (“we,” “our,” “us”) is an online store offering apparel and merchandise. These Terms apply to all visitors, users, and customers of our site.

2. Product Information

We strive to ensure that all product descriptions, images, and details are accurate. Colours may appear slightly different due to screen settings. All items are made to order, and the final product will match the mockups and product descriptions as closely as possible.

3. Pricing & Payment

All prices are listed in USD unless stated otherwise. We reserve the right to change pricing at any time. Payment is required at checkout and is processed securely via our selected payment gateway providers.

4. Shipping & Delivery

We offer worldwide shipping.

  • Processing Time: 1–2 business days

  • Local Delivery: 2–5 business days

  • International Delivery: 10–30 business days

Shipping costs are calculated at checkout. Free shipping promotions may apply periodically.

5. Returns & Refunds

Due to the made-to-order nature of our products, we do not offer returns or exchanges for incorrect size or buyer’s remorse.
However, if you receive a product with a manufacturing defect or damage, contact us within 30 days of delivery with a clear photo and your order number. We will offer a free replacement or full refund.

6. Limitation of Liability

Merch Hub is not liable for any indirect, incidental, or consequential damages that result from the use or inability to use our website or products. Use of our services is at your own risk.

7. Order Cancellations

Orders may be cancelled within 1 hour of purchase. After production has started, cancellations are no longer possible.

8. Privacy Policy

We respect your privacy. Please refer to our [Privacy Policy] for information on how we collect, use, and protect your data.

9. Changes to These Terms

We may update these Terms & Conditions from time to time. Any changes will be posted on this page with the updated date. Your continued use of our site constitutes acceptance of the new terms.

10. Contact Us

If you have any questions about these Terms, feel free to contact us at [email protected].

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